Last Updated: 29 September 2026
At Transtake Ventures, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or use our services.
This policy is intended to comply with applicable data-protection requirements in Kenya, including the Data Protection Act, 2019.
Transtake Ventures is an e-commerce business offering skincare cosmetics, beauty products, health and wellness supplements, and related products and services.
For privacy-related questions, you can contact us using the details provided at the end of this policy.
Depending on how you interact with our website and services, we may collect:
Full name
Phone number
Email address
Delivery or pickup information
Billing information
Order details
Customer enquiries and messages
When you place an order, we may collect information necessary to process and fulfil the transaction, including the products ordered, order value, payment status, and delivery details.
We do not need to collect or store your complete card details when payment is processed through an authorized third-party payment provider.
We may collect technical information such as:
IP address
Browser and device information
Pages visited
Website activity
Referring website
Cookies and similar technologies
We may use your information to:
Process and fulfil orders
Confirm payments
Arrange delivery or physical pickup
Contact you regarding your order
Respond to customer enquiries
Provide customer support
Provide requested product information
Improve our website and services
Manage customer accounts
Send promotional information where permitted
Prevent fraud, misuse, and unauthorized activity
Comply with legal and regulatory obligations
We collect and use personal information for specified and legitimate purposes and aim to limit collection to information that is necessary for those purposes. These are principles reflected in Kenya's data-protection framework.
If you contact Transtake Ventures through WhatsApp, phone, email, website forms, or other communication channels, we may retain the information you provide in order to respond to your enquiry, process an order, or provide customer support.
Please avoid sending unnecessary sensitive personal information through ordinary chat or website forms.
If you voluntarily request skincare guidance or consultation, you may choose to provide information about your skin concerns or photographs for the purpose of receiving product or skincare guidance.
We will only use such information for the purpose for which it was provided, subject to applicable law and any required consent.
Customers should not provide medical records or other sensitive information unless it is necessary and specifically requested through an appropriate channel.
Our website may use cookies and similar technologies to help:
Keep the website functioning properly
Remember preferences
Understand how visitors use the website
Improve website performance
Support relevant website features
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may share relevant personal information with trusted third parties where necessary to provide our services, including:
Payment service providers
Courier and delivery companies
Website and hosting providers
Technology and IT service providers
Customer communication platforms
Professional advisers where necessary
Government or regulatory authorities where legally required
We only aim to share information that is reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, appropriate privacy and security requirements should apply.
Payments may be processed through third-party payment providers.
Where applicable, payment providers may process payment information according to their own privacy policies and security procedures.
Transtake Ventures does not intentionally request customers to provide payment passwords, PINs, or confidential banking credentials through ordinary website forms, WhatsApp messages, or email.
Never share your M-Pesa PIN with anyone claiming to represent Transtake Ventures.
When you choose delivery, we may provide the necessary customer information to the relevant courier, rider, transport provider, or delivery partner so that your order can be delivered.
This may include your name, phone number, delivery location, and order details.
Where permitted by law and where appropriate consent has been obtained, we may contact customers about:
New products
Special offers
Discounts
Promotions
Educational skincare content
Other Transtake Ventures updates
You may request to stop receiving promotional communications at any time.
Subject to applicable law, you may have rights including:
The right to be informed about how your personal information is used
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of personal information in appropriate circumstances
The right to object to certain processing
The right to restrict certain processing
The right to data portability where applicable
These rights are recognized under Kenya's data-protection framework.
To exercise a privacy right, contact Transtake Ventures using the contact details below. We may need to verify your identity before completing certain requests.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and personal information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
Our website is not intended to encourage children to provide personal information without appropriate parental or guardian involvement.
If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental or guardian consent, we will take appropriate steps to address the situation.
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of those services before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.
The latest version will be published on this page together with the date it was updated.
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and address your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya. The ODPC provides a mechanism for data subjects to lodge complaints concerning personal-data processing.
For questions about this Privacy Policy or your personal information, contact:
Transtake Ventures
WhatsApp: +254 735 370 728
Phone: +254 768 138 323
Website: transtakeventure.com
Transtake Ventures — Quality Products. Reliable Service.
