Last Updated: 29 September 2026
Welcome to Transtake Ventures. These Terms & Conditions govern your use of our website, products, services, and online ordering platform.
By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.
Transtake Ventures is an e-commerce business offering skincare cosmetics, beauty products, health and wellness supplements, and related products and services.
Our website allows customers to browse products, obtain product information, place orders, make payments, and arrange delivery or physical pickup where available.
By using this website, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.
If you do not agree with these terms, please do not use the website or place an order.
We may update these Terms & Conditions from time to time. Any updated version will be published on this page with the relevant revision date.
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, ingredients, availability, and other information displayed on the website are accurate.
However:
Product packaging and appearance may vary from photographs displayed online.
Ingredients and formulations may change according to the manufacturer's updates.
Customers should check the product packaging and manufacturer's instructions before use.
Where there is a difference between an online description and the product's current packaging, the product label should be followed for use and safety instructions.
Customers should contact us before purchasing if they require clarification about a product.
Information provided on our website about skincare, cosmetics, supplements, and wellness products is intended for general informational purposes.
Our product descriptions are not intended to diagnose, treat, cure, or prevent any medical condition.
Health supplements should be used according to the manufacturer's instructions. If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about using a supplement, consult an appropriately qualified healthcare professional before use.
For skincare products, customers should follow the manufacturer's instructions and perform a patch test where appropriate.
All products are subject to availability.
If an ordered product becomes unavailable after an order has been placed, we may contact the customer to:
Offer an alternative product;
Adjust the order; or
Process an applicable refund.
All product prices displayed on the website are subject to change without prior notice.
The applicable price for an order is the price displayed at the time the customer places the order, subject to correction of genuine pricing or technical errors.
Any applicable delivery charges or other additional charges will be communicated before the transaction is completed.
Customers may place orders through our website or through other official Transtake Ventures ordering channels.
An order request does not necessarily constitute acceptance of the order until we have confirmed product availability and the order.
We reserve the right to decline or cancel an order where, for example:
A product is unavailable;
There is a genuine pricing or listing error;
Payment cannot be verified;
We reasonably suspect fraudulent activity; or
Delivery cannot reasonably be completed to the specified location.
Where payment has already been received for a cancelled order, we will communicate the applicable refund arrangements.
We provide payment options that may include M-Pesa, card/online payment, and cash on delivery where available.
Payment requirements may depend on the customer's location, delivery method, order value, or other circumstances.
For some deliveries outside Nairobi, payment may be required before dispatch.
Customers should only make payments through payment instructions provided through our official ordering channels.
We offer delivery within Nairobi and to other locations where our delivery services are available.
Delivery time depends on:
Customer location;
Order confirmation time;
Product availability;
Courier or transport service;
Weather, traffic, public holidays, or other circumstances beyond our reasonable control.
Where available, same-day delivery within Nairobi depends on the order time and delivery location.
The applicable delivery fee will be communicated before dispatch or checkout.
Customers in Nairobi may be able to collect confirmed orders from our physical pickup location.
Customers will be notified when their order is ready for collection.
When collecting an order, customers may be required to provide their order number, name, phone number, or other reasonable verification details.
Customers are encouraged to check their order at the time of collection and report any visible issue immediately.
Our returns and exchanges are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.
For hygiene and safety reasons, opened or used personal-care, cosmetic, intimate-care, hair-care, and consumable products may have restrictions on returns or exchanges, except where applicable consumer rights require otherwise.
Nothing in these Terms is intended to remove or limit rights that cannot lawfully be excluded under applicable Kenyan law. Kenyan consumer law provides protections concerning the quality of goods and certain internet agreements.
If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible.
Please provide:
Order number;
Product name;
Description of the issue; and
Clear photographs or videos where appropriate.
We will review the issue and provide the appropriate next steps.
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been dispatched or handed over to a delivery service.
Where cancellation is legally available, we will process it in accordance with applicable law and our applicable refund procedures.
Where the website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their login information.
Customers should notify us if they believe their account has been accessed without authorization.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activity.
We collect and process customer information such as names, contact details, delivery information, order information, and payment-related information where necessary to provide our services.
We will handle personal information in accordance with applicable Kenyan data-protection requirements and our Privacy Policy.
The Kenya Data Protection Act establishes rights for data subjects and obligations for organizations processing personal data.
We may use customer information where permitted or necessary to:
Process and fulfil orders;
Arrange deliveries;
Provide customer support;
Process payments;
Communicate about orders;
Improve our services; and
Meet legal or regulatory obligations.
Where personal information is used for commercial purposes, applicable consent and legal requirements will be observed.
You agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorized access to our systems;
Interfere with website functionality;
Submit fraudulent orders;
Upload malicious software or harmful content;
Misuse customer accounts; or
Copy or reproduce website content without authorization.
Unless otherwise stated, content appearing on this website, including the Transtake Ventures name, logos, graphics, photographs, product descriptions, written content, and website design, belongs to or is used by Transtake Ventures with appropriate authorization.
You may not reproduce, modify, distribute, or commercially exploit our content without prior permission.
Promotional offers, discounts, gifts, and special prices may be subject to specific terms.
Unless expressly stated otherwise:
Promotions are subject to product availability.
Promotional offers may have expiry dates.
Offers may not be combined with other promotions.
We reserve the right to correct genuine pricing or promotional errors.
Specific promotional terms displayed with an offer will apply to that promotion.
We may use third-party providers for services such as:
Payment processing;
Delivery and courier services;
Website hosting;
Communication;
Analytics; and
Other business-support functions.
Where third parties process personal information on our behalf, applicable data-protection requirements will apply.
We aim to keep our website available and functional, but we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable because of maintenance, technical problems, updates, network interruptions, or circumstances beyond our reasonable control.
We aim to provide accurate product and service information, but customers should not rely solely on website information where a product's packaging, manufacturer's instructions, or professional advice provides more specific safety or usage information.
Nothing in these Terms excludes liability or consumer rights where such exclusion is prohibited by applicable law.
If you have a question, complaint, or concern about an order or service, please contact us first so that we can review and resolve the matter.
WhatsApp: +254 735 370 728
Phone: +254 768 138 323
Please provide your order number and relevant details so that we can assist you efficiently.
We encourage customers to contact Transtake Ventures first to resolve any dispute or complaint.
Where a dispute cannot be resolved directly, the parties may use any applicable dispute-resolution mechanism or legal process available under Kenyan law.
These Terms & Conditions shall be interpreted in accordance with the laws of Kenya, subject to any mandatory rights or protections applicable to consumers.
We may update these Terms & Conditions when necessary to reflect changes to our services, website, business practices, or applicable legal requirements.
The updated version will be published on this website together with the date of the latest update.
For questions about these Terms & Conditions, products, orders, payments, delivery, returns, or customer support, contact:
Transtake Ventures
WhatsApp: +254 735 370 728
Phone: +254 768 138 323
Website: transtakeventure.com
Thank you for choosing Transtake Ventures — Quality Products. Reliable Service.
