Return Policy: Return & Refund Policy
At Transtake Ventures, we are committed to providing quality skincare, beauty, and health & wellness products. We encourage customers to check their orders carefully upon delivery or collection.
1. Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product you ordered
- Missing from your order
Please contact us as soon as possible, preferably within 24 hours of receiving your order, with your order number and clear photos or videos of the issue.
After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and applicable consumer rights.
2. Unopened Products
Unopened and unused products may be considered for return or exchange if you contact us within 7 days of receiving the order, provided the product is in its original condition, packaging, and seal.
Return delivery costs may apply where the return is not due to an error or defect on our part.
3. Opened Personal-Care Products
For hygiene and safety reasons, opened, used, or tampered-with skincare, cosmetics, intimate-care, hair-care, and health supplement products are generally not eligible for return or exchange, unless the product is defective, incorrect, or otherwise covered by applicable consumer rights.
4. Change of Mind
If you simply change your mind after receiving an order, returns or refunds are subject to our return conditions and the nature of the product. Certain personal-care and consumable products may not be eligible once opened.
5. Refunds
Once an approved return has been received and inspected, we will confirm whether a refund is applicable.
Approved refunds will normally be processed through the original payment method or another agreed payment method.
Please note that delivery charges may be non-refundable where the order was correctly fulfilled.
6. Order Cancellation
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has already been dispatched or delivered to a courier.
7. How to Request a Return
To request a return or report an issue:
WhatsApp: 0735 370 728
Call: 0768 138 323
Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or videos where applicable
Our customer service team will review the request and guide you through the next steps.
Our Commitment
We aim to handle every return fairly, transparently, and professionally while maintaining the quality and safety of our products.
Transtake Ventures — Quality Products. Reliable Service.